SHIPPING & RETURNS

SHIPPING POLICY

SHIPPING INFORMATION

Thank you very much for considering Studio Surmayi. We take full responsibility of the product till it reaches you. 

 

DOMESTIC SHIPPING

FREE Standard shipping 

  • Express Shipping: to be charged at INR 350 
    Please note that Studio Surmayi is a "Made on Order" website. We take time (mentioned on the product page) to make your order. 

 

CASH ON DELIVERY

Only available on order amount 400-25000 INR

 

  • Cash on Delivery is not available on custom made orders.

  • COD Charge of INR 100 is applicable on Ready Made Products.

  • You can choose to pay through UPI, Credit card, Debit Card, Phone Pe, Amazon Pay, Google Pay & PayTM at your doorsteps

  • Cash on delivery (COD) is available for areas where our service is available.

  • In case you choose a COD and we are not able to process it, the same shall be conveyed within 24 hours of order placement.

  • If you do not accept a COD order twice in a row, you will no longer be eligible for our COD services
     

Please note that we ship through multiple courier partners. The shipping & Tracking details will be shared with you via mail and whatsapp/ Text Message.

INTERNATIONAL SHIPPING

Please allow up to 4-5 weeks for delivery. Standard shipping charges covers the freight charges only.

All customs and duties to be borne by the customer.

  • Cash on delivery (COD) is not applicable on international orders

  • Standard International shipping charges 1800-2500 INR

  • On orders above INR 40000, Shipping is Free.

 

 

DELIVERY TIME

At Studio Surmayi, all our products are handmade with attention to detail hence we take around 5-25 working days depending on the product to process the orders.

On placing your order, you will receive an email/SMS containing a summary of the order and also the estimated delivery time to your location.

We take around 5-25 working days from the date of placing the order to ship the items.

However, if you need the item to be delivered before that please email at hello@studiosurmayi.com.

Delivery time might be a little longer for remote locations, depending on their accessibility. In such cases, we shall be reaching out to you through SMS & email. 

We work with a reliable shipping partner and ship within said timelines of placing an order. In case of express/urgent delivery, please let us know at the time of placing the order. (Charges as applicable)

 

To better our service, we will be happy to hear about your shopping experience and feedback, you may write to us at hello@studiosurmayi.com

RETURN & EXCHANGE POLICY

REFUNDS  & EXCHANGES

Please read the item descriptions carefully and note product sizes. Please also understand that monitors are tuned differently and colors that you see on your screen may be close but not 100% same in the actual product.

In the event of an exchange, the buyer shall have to bear the shipping cost from the destination to Studio Surmayi warehouse.  The exchanged piece shipping will be borne by us.

Please note that WE DO NOT PROVIDE FOR RETURN COURIER PICK UP FACILITY. 

 

Please note by purchasing from STUDIO SURMAYI, you are agreeing to our purchasing terms, conditions and policies. 

 

EXCHANGES

We offer exchanges on readymade designs in case of goods received damaged.

Exchange should be initiated within 5 days of delivery.

We do not offer exchange on International orders.

CREDIT NOTE

In the event that the buyer does not want to take a product anymore for the exchange, we will issue a credit note of the full value minus the convenience charge of INR 200 which is valid for 6 months from the date of purchase. The Returned Product should be unused with all the tags intact. Not applicable on custom made orders.

 

RETURNS

We strive hard to match your expectations and hence DO NOT TAKE RETURNS on a purchase unless the product received by you is damaged.

 

SALE ITEMS

Items on sale are non- exchangeable and non-returnable.

 

 

GIFT PACK

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, we shall mail a gift certificate to you. In case the item wasn’t marked as “gift “ during the purchase, or the giver had the order shipped to themselves to give to you later, we shall send the refund to the giver and he/she will follow up about your return item.

                       CANCELLATION POLICY

CANCELLATION POLICY

The order placed can be cancelled within 2 working days from date of placement.

We will issue a full refund through bank transfer in case it is a prepaid order.