FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

Boutique Services

What does Studio Surmayi do?


Studio Surmayi is a Designer Wear Boutique, Beauty Salon and Makeup Studio. We offer services like Custom Stitching, Exclusive Designer Wear Boutique, Embroidery, Products, Beauty Salon, Makeup, Hair & Skin Treatments & Nail Extension Services.




Do you have a store?


Yes. We have our store located at Hajipur, Bihar.




Why Studio Surmayi?


We’ve been in the fashion business for many years where we have also provided customised outfits to our customers. After having delivered countless orders through our offine store, we created our website as an online stitching service that will exclusively take care of all your tailoring needs. Unlike the conventional tailoring shops,here you have the advantage of having a team of designers, stylists and skilled craftspeople ensuring your outfit is stitched to specification - and perfection!




What all Studio Surmayi Can Make?


We specialise in Indian ethnicwear, making us the ideal place for stitching Kurtis, Anarkali Suits, Salwar Kameez, Saree Blouses and Ethnic Bottomwear. When it comes to patterns and styles, you can choose from our wide selection of designs - both traditional and modern - to create an outfit that you will love.




Will you send a tailor to my place to take measurements?


No. This facility is just available in Hajipur as of now. For other cities, kindly pack one perfectly-fitting garment along with your dress material. Using that as our measurement guide, we will stitch the new outfit to fit you just as perfectly.




Do you charge for delivery?


Yes. Delivery charge vary as per the weight of the consignment and location of the client.




What are the charges for stitching?


Stitching charges vary depending on the outfit, and the style, you’ve chosen. Our charges are specified against each category and styles. You can contact +91 91223 02228 for consultation & enquiries




Will my fabric and dress material be safe during this process?


You can pack the dress material and measurement garment in a secure way, before handing it over to our pick-up service. We will ensure your fabric and garment is taken care of, and handed back in good condition.




What if I need alteration for the stitched dress?


Just like your measurement garment, the stitched dress should fit you perfectly. However, if adjustments are needed, we will do them for free. However, pick-up and delivery charges will be applicable.




Is Tax Applicable?


Yes, service tax & GST will be applied to your order in keeping with the Government rules and regulations.




Can I return if I don't like the design?


Custom Made designs are non-returnable and non-exchangeable.




What does the stitching price include?


The Prices ususally include only stitching Price until extra things are conveyed by the designer. Lining, Dyeing, Extra Fabric, Buttons, Laces, Latkan, Cancan, Tassles and other trims are chargeable.





Salon & Makeup

What all services do you have?


Studio Surmayi Salon Offers wide range of Salon Services like Threading, Bleach, Facial, Sakin Treatments, Hair Treatments, Waxing, Body Polishing, Hair Spa, Nail Extension, Manicure, Pedicure, Hair Color etc.




Do you have Bridal Makeup Services?


Yes We do have Bridal Makeup Services. You can choose from wide range of Makeup variations Like Kryolan, Mac, HD, Airbrush and Luxe Brands.




Do you have a Salon and Makeup Studio?


Yes we do have our Salon situated at Hajipur, Bihar.




Do you travel to the venue for Bridal Makeup? Are there extra charges?


Yes. Studio Surmayi do travel to the venue for Bridal Bookings however it depends on the management to accept the venue bookings as per availability and location. Outstation and Venue Charges are applicable on all Venue Bookings.




How do I book an appointment for Bridal Makeup?


You can contact on +91 91223 02228 for any kind of queries. We take 50% advance to bock the dates. Enquiry is not considered as appointment or booking. Your slot is booked once you receive Confirmation Mail from us.




How Can I cancel my Bridal Booking?


Advance Payment is NOT REFUNDABLE. In case of cancellation made 15 days prior to the makeup/service data, we adjust your advance payment for any other services/products taken from the studio. If the booking is cancelled less than 15 days before the makeup/service date, there will be no refund or services provided and the advance money will not be adjusted with any other service.




Is Makeup Trial Available before booking?


Yes, Makeup Trial is available at additional cost. The Trial Charge gets absorbed in the final bil once booked.




My Wedding is Early Morning/ Late Night. Is there extra charges?


The official timing of the studio is 10:30 am to 7:00 pm. Any client coming to avail services before and after this time has to pay the overtime at Rs 500 per hour. ALL BRIDES WAITING AFTER THE STUDIO CLOSES WILL ALSO BE LIABLE TO PAY THIS CHARGE.




If I bring my own Makeup Products, will there be any discount?


We only use our products. In no case, we use Client's products. Clients are not allowed to use their own cosmetics in the studio.




What happens if my things gets misplaces/lost in your premises?


THE MANAGEMENT AND STAFF are NOT RESPONSIBLE FOR YOUR PERSONAL BELONGINGS. Please take care of your jewelry, cash, clothes and other valuable belongings while you are in the studio. Although the entire studio is CCTV monitored and we provide you with lockers in the changing room, we do not take responsibility for any item that gets lost.




I am late for my Bridal Makeup from the scheduled time? What do I do?


Please be on time for your services, A half an hour delay from your end could end up getting
you over two hours late in getting ready, also the preference would be given to the one who
made it on time. If you have booked makeup by SNEHA SAKYA , delay after a certain period is chargeable Rs.500 per 15 minutes of time or downgrades your makeup too Junior Artist, the decision of the management will be the final decision.




Is Pre Bridal also included in the Makeup Package?


The Bridal Makeup Package Includes Makeup & Hair Consultation, Skin Prep, Makeup, Hairstyle, Draping, Nail Paint Application and High Quality Eyelashes. Hair Accessories are not included in all the Packages. We provide fake Hair Accessories in the studio at additional charge. Real Flowers needs to be carried by the Client themself.




Is my Photographer allowed in the studio?


The Photographer is not allowed in the studio. There are dedicated areas for photoshoot which is available at an additional cost.